Log-in issues

  1. I forgot my password. If you have forgotten your password, click the "I forgot my password" link on the log-in screen. Verify that you are trying to log in with the correct email address (the one used when you registered). Enter your email address in the box and click the "Submit" button. You will need to check your email for a message from support@kdqol-complete.org with a link to reset your password. After clicking the link, you will be asked to enter a new password twice and click the "Save" button. You should now be able to log in.

  2. I see "The change you wanted was rejected." You will need to reset your cookies and adjust security settings. For Internet Explorer, follow these directions. If you still have trouble resetting your cookies, please contact your IS/IT department.

  3. I tried logging in more than three times. You must reset your password after three failed log-in attempts. This is a security measure. If you can’t log in successfully after three tries, see "I forgot my password".

If none of the above works for you, please call Technical Support at (608) 616-0227.